Who should I contact for questions about my order?
Simply email us at hello@nooktheory.com with your order ID for any questions about shipping status, and any other worries you might have. Our customer service team will be in touch within 24 hours. We are always glad to assist you.
How do I find my order ID?
After you have completed the purchase, you should receive a confirmation email from us. Please also check your spam mail and promotions tab (gmail) for the order confirmation email if you are unable to locate the confirmation email.
How long should I wait for my products to arrive?
We offer two shipping options, Standard Shipping and Expedited Shipping. Standard shipping takes 3-5 business days. A flat rate of $5.95 applies. Enjoy free shipping for purchase exceeding $50 in a single transaction. Expedited Shipping takes 1-2 business days, with shipping rate will be automatically calculated upon checkout.
What should I do if I am not satisfied with my purchase?
Your satisfaction is important to us! Email us at hello@nooktheory.com with your order ID. Nook Theory 30-day return policy - for any reason in the form of product replacement or full refund. Kindly note that the products need to be returned in original condition, unwashed and unused.
Are your products available outside of the U.S.?
Yes. Depending on where you are, you can purchase our products through Amazon.
How do I contact customer service?
Simply email us at hello@nooktheory.com with your order ID for any questions about shipping status, and any other worries you might have. Our customer service team will be in touch within 24 hours. We are always glad to assist you.
What's next if I decide to collaborate with Nook Theory?
Find out more on the 'Partners' tab at the top of our website.